The successful rollout of business applications depends on three things:

• Business processes must be clearly defined in accordance with corporate goals.
• These processes must be successfully depicted in the system.
• Users must be optimally prepared for their tasks.

The greatest challenge over the course of a project is to ensure efficient knowledge transfer between consultants, managers, developers, trainers and end users. A well-oiled 'Knowledge Supply Chain' is of paramount importance in securing the optimal project outcome.

Intellego's methods and tools help to secure the best possible results. They are deployed throughout the entire lifecycle of compiling and presenting knowledge and documentation, from the early stages of process definition right up to training the users for example with customized SAP or Oracle training. In this way, documentation is improved a step at a time. The end result is a standardized knowledge environment for process, system and user documentation.

Typically, an IT project is kicked off by modeling all of the relevant business processes. Once they have been recreated in the model, they are then verified by functional and integration tests. This validation procedure involves running each process at least once. To keep the customer’s costs to the absolute minimum, Intellego uses this test documentation as the basis for user documentation and training material.

If the application is going to be used in several locations, this adds a further dimension – that of localization. Localization means adapting all of the material to various business areas, languages or other location-specific features. This is followed by the three-pronged qualification of users through training sessions, eLearning and online documentation. Of course, after the ‘Go Live’ processes tend to evolve, so the knowledge supply chain continues to evolve with it, over the entire lifecycle of your applications. Subsequent modifications are all fully incorporated into your documentation and users keep fully up to date with your systems and processes.

With our TT Knowledge Force suite of products, we systematically support the knowledge supply chain and provide state-of-the-art authoring software tools. This facilitates smooth, high quality and time-effective knowledge management and knowledge flow between all parties to a process.

Intellego can advise you on the best way to build a knowledge supply chain that is geared specifically to your needs. We designed our unique combination consulting, coaching & training and software with one simple objective in mind: boost your company's competitiveness.